Troubleshoot SharePoint Portal Server

Edit the settings of the listing. On the Search tab, click Yes to include the item in search results.

The content manager for the area may have specified that all listings need to be reviewed and approved before they appear on the portal site.

You may have edited the shared view instead of the personal view. As a user with the Add and Customize Pages right (included by default in the Administrator and Content Manager site groups), you can change the shared Web Parts on the portal site. You can change Web Parts for the Home, News, Topics, Sites, and My Site pages.

My Alerts Summary shows only the three most recent alerts. You can see the most recent twenty alert results on the My Alerts page.

My Alerts displays results for portal site alerts only. Alerts added on other SharePoint sites automatically send results in e-mail messages.

On the My Alerts page, you can delete existing alerts to reduce the number. By default, a user is limited to 5 search alerts and 20 other alerts. Your portal site administrator may have changed these limits.

Your alert was identified by the portal site as an alert that could generate large numbers of results and tax the resources of the portal. You can let the portal site optimize your alert for you or change the settings in the Advanced options to make your alert more specific.

Your alert is generating too many results. When an alert generates an excessive number of results, the portal site deactivates the alert to conserve its resources. You can edit or delete this alert from your My Alerts page. You can activate the alert to begin receiving results again. If you receive this message again after activating your alert, edit the alert to reduce the number of alert results you receive. For example, under Alert Results on the Edit Alert page, you could narrow the scope of your alert results by specifying that the results contain a specific word or phrase.

Contact the portal site administrator to request the right to add an alert.

If you attempt to open and edit a Web file from a Web folder in Microsoft Office SharePoint Portal Server 2003 by right-clicking the document and then clicking Edit, you may receive an error message saying that the file is not found.

If this occurs, the application used to create the document does not support the processes necessary for editing in Web folders. If this is the case, you must drag the file to your local drive, open and edit it there, and then drag it back to the Web folder when you are finished.

Microsoft Office SharePoint Portal Server 2003 does not recognize any difference between full-width Katakana names and half-width Katakana names. Do not create documents or folders with the same full-width Katakana and half-width Katakana names on the same location.

In addition, the names created by using the following text combinations are treated as the same name:

• Katakana and Hiragana
• Full-width character and half-width character (numeric, alphabet, sign)

Web views in the workspace are the descriptions of documents, folders, and other items that appear in the left-hand section of the Web folders window. If you are using the Microsoft Windows Explorer pane to view Search, Favorites, History, or Folders, the informational descriptions of the Web view are not shown until you close the Explorer pane.

Close the Windows Explorer pane

If you rename a document, users with alerts for the old document name no longer receive alert results about that document, nor do they receive an alert result about the name change. Users who add an alert for the document with its new name receive alert results normally.

You can create a custom Microsoft Office document template with properties that match those of a document profile. Microsoft Office SharePoint Portal Server 2003 can automatically transfer the custom properties on the template to the document profile when the document is checked in.

This transfer of prefilled custom Office properties to document profiles in the workspace works only if the properties in the default document profile for the folder in which the document resides match the properties in the Office template.

Important  The following information applies only if you are working on a non-English language server.

SharePoint Portal Server uses the following property names on existing document profiles:

• Author
• Title
• Description
• Keywords
• Link

If you check in a document that was created by using a template with these duplicate properties, information from the duplicate properties does not transfer to the profile form.

For example, if you create an Office document template with the English language properties title, author, keywords, and description, and then check in a document created by using that template, none of the information contained in those template properties appears on the document profile.

If you need to create custom English-language properties for an Office template that duplicate the properties listed above, alter the names of the properties slightly, create a document profile in the workspace with the same custom properties, and then make that document profile the default document profile on the folder to which you want to add a document.

For example, you can create an Office template with the properties Author2, Title2, Description2, Keywords2, and Link2. You can then create a document profile with the same properties and make that document profile the default profile on the folder in which you are working. When you check in documents created by using the new template, the information from the template properties transfers to the profile form.